Privacy Policy
At The Divine Family Salon & Academy, your privacy and data security are of the highest importance to us. This policy outlines how we handle and protect your information.
Last Updated: November 20261. Introduction & Business Information
This Privacy Policy governs the manner in which The Divine Family Salon & Academy ("we", "our", or "us") collects, uses, maintains, and discloses personal information collected from visitors and customers of our website (https://thedivine.in) and in-salon guests.
Official Business Name: The Divine Family Salon & Academy
Registered Address: 3rd Floor, Malviya Marg, Near Banshilal Chowk, Hazaribagh, Jharkhand 825301, India
Phone / Reception: +91 96588 60163
Official Email: support@thedivine.in
2. WhatsApp Business API & Communications Policy
We utilize the official WhatsApp Business Cloud API (powered by Meta) to provide seamless, real-time customer service and appointment management for our salon and academy.
A. Types of WhatsApp Messages We Send:
- Appointment Confirmations & Reminders: Real-time notifications about your scheduled salon or bridal services.
- Booking Status Updates: Rescheduling, cancellations, or stylist allocations.
- Digital Invoices & Cashback Receipts: Details of your VIP reward balance and billing receipts.
- Customer Support & Inquiries: Direct replies to your questions about our beauty academy courses, bridal makeover pricing, and styling consultations.
- Occasional Special Offers: Festive discounts or seasonal packages (sent only to opted-in users).
B. User Consent & Opt-In:
We only contact customers via WhatsApp who have explicitly provided their phone number when booking an appointment on our website, messaging us directly, or registering in-person at our salon reception.
C. How to Opt-Out (STOP Policy):
Your consent is 100% voluntary. You can opt out of receiving WhatsApp notifications at any time by simply replying with "STOP" or "UNSUBSCRIBE" to any message from our official WhatsApp number (+91 96588 60163). Upon receiving your request, your number will be immediately excluded from automated communications.
3. Information We Collect
We may collect personal identification information from users in a variety of ways, including when users visit our site, book an appointment, check reward balance, or contact us:
- Contact Details: Full Name, Mobile Phone Number, and Email Address.
- Appointment Information: Desired salon service, preferred date and time, and notes (e.g., hair texture, bridal event date).
- Transaction Data: Billing records, service history, and loyalty cashback wallet points.
- Technical Data: IP address, browser type, and anonymous analytics to improve website load speed and UX.
4. How We Use Your Information
- To process and confirm your salon appointments and academy course enrollments.
- To provide customer concierge assistance and respond to inquiries via phone, SMS, or WhatsApp.
- To calculate and redeem your VIP loyalty points and cashback balance.
- To improve our salon services, hygiene protocols, and digital booking experience.
- To comply with applicable Indian laws, tax regulations, and accounting standards.
5. Data Protection & Non-Disclosure
We strictly DO NOT sell, trade, rent, or lease your personal identification information or phone numbers to third-party marketing companies, brokers, or external advertisers.
Your information is only shared with trusted technical service providers (such as Meta's WhatsApp Cloud API for message delivery and secure cloud hosting infrastructure) who adhere to strict confidentiality and data protection standards.
6. Cookies Policy
Our website uses standard session cookies to remember your visual theme preference (Dark Mode / Light Mode) and ensure smooth navigation. These cookies do not store sensitive personal information and can be cleared in your browser settings at any time.
7. Data Security
We implement industry-standard SSL encryption, secure firewall protections, and restricted database access controls to safeguard your personal details from unauthorized access, alteration, disclosure, or destruction.
8. Questions & Data Rights
If you have any questions about this Privacy Policy, wish to update your records, or request deletion of your contact information from our messaging database, please contact our reception team: